CLAIM'S ASSISTANCE SERVICE
Interventions before insurance carriers relative to a private insurance regime claim.

1. CONCIERGE AND TRAVEL ASSISTANCE
Objective: Assist the client by answering his questions while he is on vacation or preparing his vacation.

• Passeport
• Security in other countries
• The country's customs and culture
• Lost baggage information
• References (restaurants, shows, particular attractions…)

2. LEGAL ASSISTANCE
Objective: Inform the client on his rights and obligations and assist the client to avoid or resolve a dispute .

Legal information is given on all legal matters relative to the client's private and family life:

• Information is given by a lawyer with more than 5 years of experience
• The answers given are motivated
• The number and length of calls are unlimited
• The service is offered from Monday to Friday, between 9H00 and 17h00.

3. HOME ASSISTANCE
Objective: Assist the client in finding solutions to problems relative to his residence or place of business.

• Referral services to experts such as electricians, plumbers, or other experts for renovation, maintenance or emergency purposes
• Quebec network
• Explanations applicable laws and regulations (lawyers)

4. EVERYDAY LIFE ASSISTANCE
Objective: Assit Aide le client à trouver des solutions à un problème relié à la vie courante

References to local, private or public, services such as:

• Child care centers
• Senior residences
• Service provided by the CLSC
• Suicide prevention centers
• Bus network
• Private school list
• Road conditions

5. CONVALESCENCE AND HEALTH-ACCESS INFO ASSISTANCE
Objective: Answer the clients' health related questions

Answer questions on:

• Emergency issues
• Sickness
• Medications
• Child care
• Give information on local, private and public resources (ex: convalescence matters)
• Offer reassuring assistance and support